Absolute joke! Ordered a gift on the website 15 days ago and it said it would be despatched within 2 days. A week later I'd heard nothing so went on live chat to find out what's going on. I was then told my order wouldn't be despatched for 2 weeks. Yesterday was 2 weeks and guess what....still not despatched. I asked for a refund and was told this would take 8-10 days to be released. The people on live chat were really unhelpful and the customer service has been disgusting. Not what you want from a premium brand. Have now purchased an alternative from Sonos.
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