I bought a pair of refurbished earbuds as a Christmas present. When the arrived they wouldn't connect via Bluetooth. I contacted Bose but no one at their call centre understood that I wanted a return label for the earbuds. It took four phone calls before I spoke to someone that understood. I received my refund and so went on line and bought another pair. This pair never arrived. I tried contacting UPS and they just sent me a screen shot of 'Delivered. Received by (my name) but no signature and no photo as proof of delivery. I then took it up with Bose, via WhatsApp, and after almost a month, they sent me a copy of the same 'proof' and will not take it any further. They have suggested I contact their call centre but after my last experience, I'm not going to, I'll shall try going through PayPal. I will not buy direct from Bose again. I have now bought another pair from John Lewis and they weren't anymore expensive and I had them delivered to my closest Waitrose.
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