Bose are not worthy of any business. I purchased sports earbuds and these were faulty, I tried what Bose suggested and this did not solve the issue, the earbuds were under warranty and I received a prepaid label to send the earbuds back to Bose to enable me to receive a replacement - this is when the fun starts!!! Bose received my package on the 10 Jan 23, I chased on the 18 Jan 23 to be told to bear with them, I then receive an email saying that I returned 'an empty envelope' which had not been tampered with and there was nothing they could do - no earbuds and out of pocket. I contacted Bose customer services to ask for a photograph of the 'empty envelope' showing the seal as not being tampered with and they are now ignoring me and not sending any proof. I have now sent a letter to Bose UK which was signed for on the 6 Feb 23 and they have not replied!!! Why would I not send the earbuds back if this is the only way I can get them replaced???? Looking at other forums, Bose do this a lot which is not acceptable. I contacted Citizens Advice who are informing Trading Standards. I would give -5 stars if I could, I should have read the reviews before purchasing a Bose product but I have learnt the hard way - out of pocket, no product and being ignored!!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Home Audio, Speakers, Car Audio, Career Opportunities from Bose, the leader in sound systems, home stereo systems, home entertainment and surround sound systems.
