After having an issue with a Bose S1 I encountered issues that have been well documented in previous reviews regarding stock availability and customer satisfaction. I asked for my case to escalated and spent some time on the phone with Josh from the specialty support section and we arrived at a satisfactory resolution. In conversation it appears that Bose have been resolving some issues with new systems and are now motivated to sort things out. I can only speak for my own situation and say that with my own resolution and the discussion I had with the resolution team I would be happy to purchase again from Bose.
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