I've enjoyed Bose products for a while, and because of this my Father decided that he would like to get one as well. We put an order through on Bose.co.uk for a product that was in stock on the 02/01/2023, on the 19/01/2023 I decided to contact Bose as we'd received no email saying the product had been dispatched. When I spoke with Bose, they advised that they would expedite the order and we'd get a dispatch notification within 24/48 hours. This never happened, so I contacted them again. To which I was told they would raise a new free of charge order and we'd get confirmation of the new order within 2 hours and then 24/48 hours later a dispatch notification. Again this did not happen, and so I contacted them again. This time I was greeted with the information that it would be 5-10 working days for the item to be dispatched. None of the advisors spoken to were able to help actually resolve the issue and provide any form of confidence that Bose actually knows what it is doing. This experience was incredibly frustrating and disappointing, especially as this was my Fathers first experience of Bose. Discussing is the only word I will be uttering when people ask me what I think of Bose, especially if you're thinking of buying direct.
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