A tale of two halves. My son's SoundLink Around-Ear Wireless IIs are falling apart after over 2 years of constant use. Their outsourced customer service told me a lot of fibs (turns out my suspicions were correct, this model is discontinued yet, despite that, the operator was setting me up with a link to pay for a pair 'which I think will be in stock within a week'). After a prolonged and, frankly, bizarre discussion, I gave up. Now the good bit. I went to Twitter instead. Not a big song and dance, just a private message to Bose about my problem which they have totally solved. I can confidently say that Bose themselves want to help you, but the only way you can contact them is via Twitter DMs. There is no email address anywhere that works, even the one on here is returned with an error (so don't bother ticking the box). Literally everywhere else leads to people who don't work for Bose and have no idea about their products. Why on earth a brand like Bose would outsource their customer service to people who know nothing about the product is beyond me.
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