POSITIVES:- Very good products- If they break within the guarantee period Bose will send you new ones with no questions asked. Even sometimes outside of the guarantee period which is v goodNEGATIVES:- They no longer have shops in the UK so a return has to be done online- You request a return and then have to ship it back to them via UPS- Once they receive it and check it, they will dispatch a new product for you- UPS are AWFUL. The worst delivery company in the UK and give constant incorrect updates on delivery days and generally take 2-3 weeks each time- The overall process for sending back my earphones (5 months old) after they broke is currently at 4 weeks and counting. This a long time to be without a product I use every day.My advice would be buy a Bose product from another retailer and not direct from Bose. e.g. John lewis, Currys, Argos etc
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