Unfortunately I've had the same appalling Bose retail experience as a lot of other reviewers.Ordered headphones on 30th Nov. Received an order confirmation email, but no shipping details/tracking links sent. Checked with customer service (live chat) after 5 days, and on multiple occasions over the following 2 weeks. I was either told to wait 72 hours for an update, or given false promises about imminent shipping times.Due to the unreliable info I was being given, and general ongoing delays, on 15th Dec I asked for the order to be cancelled. On 18th Dec, Bose processed payment, so now I'm left chasing a refund for an order I no longer want, which was placed 18 days ago, and which I'd asked to be cancelled 3 days ago.I'm now being told that the 'cancellation request' team will need 48 hours to determine IF my order can be cancelled, as it has supposedly already been fully processed and packed (but still no shipping information, 18 days after placing the order...).Apparently I will be receiving an email in the next 48 hours with a cancellation update, but given the multiple false promises I've previously received from Bose customer services, I'm not optimistic.The experience to date has been beyond poor. In a nutshell, avoid buying direct from Bose. They make good products, but are clearly unable to operate a competent retail business.
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