Ordered a home speaker 500 from Bose on 1st December 2023. Nothing had arrived by 8th December, so phoned customer service who said it would be despatched within two days. Nothing had arrived by 15th December.....phoned customer service who now said it wouldn't be shipped until after Christmas. When I then asked to cancel the order, they said it would take up to 72 hours to cancel and they could not send confirmation of the cancellation request. Looking forward to taking this up with the various consumer watchdogs if they try to ship my cancelled speaker....Order directly from Bose at your peril!! Sacrifice the £10 Bose discount and use Amazon, they are much more reliable.Moral: don't buy Bose products.
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