Bose UK - awful company and terrible customer service! They do not care about their customers.Similar to others on here, ordered a soundbar direct from the company on 29/11 as a Christmas present. Been constantly contacting their customer services trying to get updates on delivery. Each time had to wait from 20 minutes to an hour to get a response. Been fobbed off every time saying it’s being processed and will be delivered in time for Christmas. Today have been told it will be at least another week! The same with others on here, when I’ve requested cancellation and a refund, been told it’s not possible and I will have to wait to receive the item and send it back and apply for a refund. With their appalling customer service I am not hopeful of this. Why can’t they uphold their contract with their direct customers and deliver when promised. I notice they are able to restock their stockists ok!EDIT - contacted my bank today to cancel the payment to Bose. Found out the original payment made on the 29/11 has been cancelled and Bose have reissued it for the 11/12 which means I have to wait another 15 days from this date to dispute the payment. Very underhanded!!
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