Really unhappy with a rather expensive product (Bose 500 Speaker - cost me £300) that I bought and the incredibly poor follow-up customer experience I have received from Bose. I have had nothing but grief.The product itself has a host of really obvious known technical issues (You’d know if you google: Bose 500 Speaker Blinking Issue and you could see from the number of people that have the exact same issue – there is absolutely no solution to fix it yourself). I rang your technical support and because I’m still within warranty period I was asked to package my speaker and courier it Bose which was paid for by Bose.Now the real problem has started ever since. I am waiting since end of July for my speaker to be returned to me and have been told that UPS after a couple of failed deliveries on the same day and have now sent it back to Bose. I tried contacting UPS to leave the speaker with a neighbour but failed. Nobody knows where my Speakers are now and I’m still waiting. I have reached out to Bose via 1) Whatsapp 2) Telephone contact centre 3) Online Chat as well as 4) Facebook and have spoken to or chatted with over 5 different people. None of which have taken any responsibility. I have 5 different ‘Ticket’ reference numbers which are all absolutely useless from what I can see and absolutely nothing has happened. The last time I spoke to some one they told me my order was waiting “ for a manager to be approved” to be shipped again to me. Again this has not happened for the past few days and I have received zero contact or communication from Bose. BOSE should really be ashamed of the way you treat your customers and the way you try to cut costs by making your service so inaccessible. Nearly everyone I have spoken to have basically just blanked me, given excuses, have no idea what’s going on and cannot send me an email to confirm what they said to me via chat or phone.I have started maintaining a log of the amount of time I have spent trying to get in touch with Bose to get my speaker back from you.I think I have come to the end of a very long and frustrating road with Bose. I would strongly urge folks to NEVER EVER buy any Bose products.
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