Extremely terrible customer service absolute scumbags I had an issue with my soundbar 900 and Bose send me a prepaid label to send it back for repairs and Ive done so and there was an issue with the return process my item ended up getting lost in the mail because it got delivered somewhere else so I contacted Bose and they told me that they would be taking Full responsibility and they would replace my soundbar FOC and I was told this multiple times I have proof of this so Over three weeks go by and I havent received anything so I contacted them back again and apparently they started an investigation and Ive been told over 5 times by the customer support to wait three business days for a response but they never contacted me so after calling 7 times I finally connected to somebody from the escalation department and I get connected to probably the most scummiest Individual Ive ever spoken to who goes by the name Luke he just expressed that UPS lost your item thats not our problem you just lost $1200 even after bose stated they would replace my item FOC And making me wait a month and a half for an investigation to see what happened and to come to the simple conclusion that ups lost my package and to take it up with them and on the phone he just constantly kept talking over me not giving me a single chance to explain anything regarding a situation and dodging every single question I asked him basically pretty much not wanting to take any responsibility for the issue and he was very quick to terminate the phone call because he knew he was wrong. But luckily I purchased Insurance at UPS before sending it out and I contacted UPS and I was able to get a hold of A supervisor and I sent him all the screenshots and phone call recordings from Bose and the phone call with Luke explain the situation and I was able to get a maximum coverage for up to $500 which is better than nothing so this is a warning for everybody to be careful with this company because they are nothing but lying thieves and to go with a more trusted company like JBL or Sony The customer service is way better and you wouldnt get swindled out of your money and if you were ever are dealing with a similar situation like me make sure you record all phone calls and screenshot all chats because it will help you I am not surprised that Bose have to shut down almost every single one of it stores in the United States
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