I'm really surprised by these reviews; it sounds like people only ever leave reviews when there is a complaint. In my view they offer some of the best products and after care I've experienced. I had the Quiet Comfort 35 headphones for 5 years and they eventually lost sound in one ear. I checked the Bose website and was able to trade my old headphones in and get an upgrade at a heavily discounted price (around 33% off the retail price just for sending back your old headphones). Things went wrong when I tried to send them back via UPS; the drop off point and UPS lost the parcel and nobody would take responsibility for it. I was so annoyed that I refused to accept this and got on the phone with Bose who immediately took over. The representative told me I had to raise a claim but I couldn't do that as Bose originated the shipping request. So I called back and a lovely lady called Marian took over. She has been incredible. She not only raised the case but within 3 days she had identified that UPS had lost the parcel, arranged for the replacement headphones to be sent out and called me up to check that everything is in order. I am actually about to go away and tried (unsuccessfully) to change the delivery on the UPS website (entirely different experience there - if I could give a minus star review I would). Marian took charge again; changed the delivery address for me and has said she will track this shipment through to delivery for me. This is why I have been using Bose products for the past 15 years - not only are they superb quality but I have not had customer service this good in a very long time. I don't mind where a customer service team is based so long as they do their job and communicate clearly; and this is exactly what I got here. This will be my 3rd pair of over ear Bose headphones and I also have sports headphones; the money spent is well worth it given the product quality and service.
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