The fact that people mostly leave reviews when they have a problem is probably the reason for a low average score and likely misleading.Using Bose products -headsets mainly- for many years and they are brilliant. The latest item however had some issues and called customer service instead of checking online. Both the representative and the service given was professional and excellent, from handling the issue and to replace the item seamlessly.It's rare these days when the customer is valued and cared for. I don't think it was an accidental one-off, or just my pure luck and quite unsure how others feel Bose isn't provide value service.
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