I have three BOSE products, all have been perfect until I accidentally got my sports ear buds wet. I attempted to telephone the laughingly called service help line. My goodness me, what a waste of my time and what a way to treat the customer! I explained I couldn't get the serial number of the product but I identified the product as 'sports ear buds'. Because the person on the phone's first language clearly wasn't English, I wasted thirty mins for nothing, a truly shocking experience!
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