bose.co.uk

Awful customer service, poor quality products, avoid avoid avoid!

I purchased th Bose QuietComfort earbuds less than 12 months ago. Recently there were issues with connections and flashing red lights so I contacted their support who agreed to replace the items. This is when the nightmare began. They provided me with a UPS return label. I returned the item and had proof of this. After a few days I noticed there had been no progression so I contacted UPS to see what was going on. They confirmed as Bose ordered the return they would need to raise an investigation. It has now been nearly 2 weeks and Bose have flat our refused to investigate the issue. They have said the item has not arrived so they will not be sending a replacement. I have attempted to contact them via phone (dont bother) whatspp, messager, and twitter just to try and get someone there to speak to UPS and get the matter resolved but there has been no progress what so ever and I just get a standard response that the case is closed. I have provided evidence showing the return label, proof it was accepted by the UPS return point, proof it had been accepted into the UPS system and yet Bose are doing nothing to investigate the matter. I am essentially left here with no (faulty) headphones, no replacement and feeling like I have been robbed. My hands are tied and Bose are refusing to sufficiently investigate the matter. I will never buy a product from Bose again, I (wrongly) assumed them to be a company providing quality products. Please heed my warning, the product was poor quality and the customer service even worse.Update: After weeks/months of attempting to get the situation resolved with the only option to communicate with Bose via Twitter and ultimately having to threaten to take action in the small claims... I have my replacement headphones! Never again shall I make another purchase from Bose - I only hope this replacement pair lasts longer than the previous ones.

Date of experience: Jul 26, 2022