The UK escalation team is a complete farce. Faulty Bose sub1. Failed during a gig - only six months old. Gig was a very prestigious wedding I was performing and Dj’ing at. Bride and groom upset with sound, had to be refunded partially. Rang Bose. Waited 2-3 business days to hear from the Professional PA team. They told me they were escalating this and I would be compensated in due course. Advised 3-4 weeks for a repair. Agreed to wait for escalation team to resolve. Has to wait further 3 days to hear back from Uk based team. This ultimately led to nothing. Got a very blunt and insincere apology. Offer to repair, no replacements available, no gesture of goodwill, no compensation, no alternative unit. So a week wasted with faulty unit. Will be thinking long and hard about using Bose in future.
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