My sound bar stopped working and as it was only 6 months old I contacted Bose under the guarantee. Initially hard work to deal with but eventually I got an email with a label to return it via DHL. As there had been no update in 2 weeks I tracked the package and all it’s done is go 10 miles to another depot. So many of these companies like to say they have great customer service but this one certainly doesn’t. Wish I’d bought it at John Lewis. At there you get proper customer service. Won’t buy direct from Bose again.
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