bose.co.uk

Bought a Bose Lifestyle cinema surround…

Bought a Bose Lifestyle cinema surround sound system a week or so before lock down. Before purchasing the system I had their Bose engineer out to survey where the system was going etc. I have a comms cupboard about 5 / 6 metres from where the TV is situated. He told me that the system would have to be fitted in the same room as the TV and he didn’t think the remote would be able to connect to the system if it were in the comms cupboard. At this stage I told him that if this was the case I would not be buying the system as I don’t see the point of having a wall mounted TV and all sorts of equipment below it taking away the flush fitting look. At this point he changed his mind and said “ Not to worry as there is ways that he can get it to work in the comms cupboard and he would get it sorted so the system could and would be fitted where I wanted it. Well two years later and I have a multi thousand pounds system in my cupboard that I can’t use from my TV room I have brought this to the attention of the engineer and the shop that I bought it from but because of lock down no one could come out and no one was in the shop. Eventually after easing of lock down rules the engineer came back out but couldn’t do anything and made out that he told me there was this possibility , but when I reminded him that he said he would get round the issue and this was the very reason I asked him to come out and do the site survey , he had a convenient mind block and the Bose shop on Ingram Street , Glasgow have not been much better. Needless to say , they have my money and I have a piece of useless plastic junk system in my cupboard that I can’t use from my TV room , so if I want to use the system I have to go to the comms cupboard , change channel , increase volume or whatever I want the remote to do then return to the TV roomTo add insult to injury , one of the speakers was vibrating and when I brought this to the attention of the shop they told me it must be something next the the speaker that is causing the vibration as Bose equipment doesn’t fail ?? The speaker is on the ceiling ?? What could be next to it ?? I had to send them videos of me watching a movie with my phone next to the vibrating speaker to hear the vibrating. To their credit they sent me a new speaker and when I asked who was fitting it , they said that I can fit it as it’s not too difficult. After the amount of money I spent buying the system and the amount I paid the engineer to fit the system (for the time he was at my house and the amount I paid him , he’s not too far off football players wages ) I would have thought , given it was a warranty claim , that they would have at least came and fitted the speaker. Anyway , two years later and the system won’t work at all now. I would welcome any feedback or even better contact from Bose UK

Date of experience: Apr 03, 2022