Ordered headphones on 26 December. Receive order notification but literally nothing else. I decide to call customer support on 21 January. I press the call back option, told my place is the queue is kept. I never received a call back. I ring on 24 January. The customer service told me my order had not gone through due to failing company security checks. 1) Why am I not told about this?!2) They still pre-authorized money on my account... and assured me the money was not deducted but I have no reason to trust them at this point. If I failed security checks, why are they even trying to take money?3) Would you not want to promote to try to pass security checks so I can buy your product? No they are not interested.They cannot even tell me why I have failed the checks. I tried to ask for a complaints address - could not even give me that. They said I would get a email or call in 24-48hrs but I hold zero hope for that.What a waste of time. Never use their website to buy things.
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