Bought a pair of soundsport headphones just over a year ago direct from Bose. All fine. Started to get battery issues after 9 months but put up with it. A couple of weeks over 12 months the battery would only last 2 hours to 2 and a half hours fully charged. I contacted Bose, via WhatsApp which was really convenient to start. I was just under a month outside warranty. Went through trouble shooting which didn't work and despite being outside warranty, the person Gaurav Kumar, advised he would replace with a new pair. Really impressed with the service and way they dealt with my issue.
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