Ordered a soundbar on 29 December. Item shown as in stock at the point of order. Order showed as "completed" on my online account the same day. Email confirmation states "Subject to stock availability and authorisation of payment, you will receive an email confirmation within 2 business days. This email will contain a reference number that will allow you to track your order."I've heard nothing from them since.I've had to phone twice. Both times I've been told "It's awaiting collection from the courier". And that "Because of the new trade deal... Unfortunately our warehouse is in Belgium".Other companies are managing to ship goods to the UK from Europe in two working days (another company I ordered from on Wednesday, shipped Thursday, arrived Friday). This is an excuse and not a reason.I asked to cancel the order so I could buy from someone like John Lewis who have it in stock, and was told that I can't, as the order has progressed too far through their system. The products might be great, but their supply and logistics leave much to be desired
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