I bought the QuietComfort earbuds and have yet to receive them despite being charged twice for them. I phoned their customer service who were very clearly reading from a strict script and therefor not directly answering certain questions when asked. I told them of the double charge and they told me that on their system my order is still processing so I cannot have been charged yet but I have! They told me to contact my bank and cancel the transaction and said there was nothing they could do. I also can't find an email anywhere on their uk site so I can send them a copy of my bank statement otherwise its just "I say you say" over the phone.
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