Worst customer service ever. Have contacted Bose customer service 4 times last week regarding product information (NC 700), I wanted to buy and USB Link module which I ordered. The representatives were dishonest and kept on giving wrong information rather than saying they didn't know.Regarding product info, the representative very confidently told me that USB wasn't compatible despite this information contradicting with what was mentioned on Bose Website. So I had to challenge her.Secondly, asking for my order status which hasn't been shipped / made ready to ship yet, the representative kept on blaming Brexit, border closure, which has nothing to do with making order ready to ship. These factors would come into picture once item is dispatched. The representative even went this far telling me that due to Brexit there were new trade laws in 'practice' which has caused Bose to not make the order ready to ship. Absolutely ridiculous! Even though Brexit is still in transition stage with no changes until 1st of Jan, 2021, Bose seem to have new specific Brexit trade laws made for them which prevented them to make an order ready for shipping. I am not sure if I would classify this reasoning as ridiculous or hilarious, either way I couldn't stop banging my head while laughing hysterically!
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