I spent £599.95 on a Bose sound system 4 which did not arrive. I contacted Bose and they said they would investigate. They will not give a refund even though they accept that the item has not been delivered. They now want me to send a copy of my passport or driving license and a handwritten letter explaining the order and what has gone wrong. This is the worst customer services that I have ever had anything to do with and I am 71 years old!! Not helpful at all, they need a negative mark not one star
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