Bose are without a doubt the worst company I’ve come into contact with in a long time.Back in March, my headphones were broken so I logged to send them for replacement for ~£125. Covid hit so I couldn’t get to a post office etc. In June, I called again to get revised paperwork and sent my headphones off.By October, I’d heard nothing from Bose, so I contacted to query. After numerous calls, eventually my headphones are on the way. Only, they weren’t delivered where they were suppose to be, despite me asking 3 times. Now, I’m on holiday, Bose have lost my headphones, they have all the information already but NO ONE engaged brain there, reads through correspondence, prior emails or listens to the phone calls to understand what’s going on. The onus is now on me to prove non receipt, despite the UPS delivery clearly evidencing they weren’t delivered to me. As if I’m some kind of criminal even though they haven’t returned my property. Absolutely unbelievably poor service. I just want my headphones back! How hard is it. I am sick to death of talking to Bose. Not one person I’ve spoken to has taken any initiative. Everything is just, you need to send this, you need to send that. Never mind they are ruining my peace of mind on holiday.BOSE BOSSES - TAKE A COURSE IN CUSTOMER SERVICE ALREADY!
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