1. The Product Did Not Fit (The Real Reason)The company's email (which they sent to customers) focuses on the bulb's length and fan hitting the dust cover. This was a real issue, but it wasn't the main problem.The main issue was that the entire bulb's diameter was too large, making it physically impossible to seat it in the headlight housing. It pushed against the entrance wall and could not be installed.The company's "fix" of buying an extended dust cover would have been useless, because you can't install a new dust cover if the bulb won't even fit into the housing to begin with.2. Slow Service & Questionable Refund PolicyWhile the customer service representatives were professional in their responses, the process was slow. I often only received replies late at night.After I insisted and my refund was finally approved, I had to wait another full week and contact them again to actually get my money back.3. Unethical Use of Customer PhotosHere is the most concerning part: The company is now using my photos—the ones I sent to customer support to prove the product was defective—in their public marketing emails. They have added their company logo to my photo and are using it to misrepresent the problem.The email discusses how to fix a dust cover issue, when my photo clearly shows a fitment issue. 4. The Company's "Fixes" are RiskyThis company is actively encouraging its customers to perform "DIY modifications" like drilling holes in their dust covers or using PVC and silicone to create a seal. This is unprofessional, risky, and could easily void your vehicle's warranty. A product advertised as "plug and play" should not require you to permanently modify your car with hardware store parts.Summary:I did eventually get my money, but the entire experience was a hassle. Be aware that if you need to make a return, you will likely have to pay $20-$50 for return shipping, which the company will not cover. I personally will not buy another product from Boslla
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BOSLLA is the world’s first multi-color LED headlight bulb that works perfectly in rainy, foggy, snowy, and sunny weather. We provide not only safe driving but also fun driving at night.
