You need to sort your billing system out.
Not marking which models are available on which plans is bad practice. Upgrading double charges users i.e Lite ($22) > Pro ($33) should net $33, not $55.
Paying for a service and being told the output is delayed after already waiting 10 minutes is unacceptable. You've built your service to not scale properly.
Price/option gating from a month ago has become way too aggressive as well. Most of these problems have been introduced between when I first used your service and had a mostly positive experience and now, not 2 full months apart.
Overall, this product is a good idea, but poorly built and implemented and seemingly this is getting worse over time, will use this time and then cancel.
Don't recommend and won't use in future.
Such a shame.
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