I signed a contract with Bottlecapps on August 1, 2023, for website and app development for my two liquor stores MDbeverage.com and MyLiquorMarket.com. The marketing representative, Tim Hughes, assured me of a flat fee structure with no per-transaction fees and a development timeline of 2 to 4 weeks.Unfortunately, my experience has been far from satisfactory. Bottlecapps began charging monthly fees immediately after the contract was signed but failed to deliver the website of my stores until December 5, 2023, a full four months later. The status of the phone app remains unknown to me till now, with no updates or training provided.To add to the frustration, a month into the contract, I received an email from Bottlecapps Accounting informing me of a price increase and a new service fee of $2.99 to be charged to customers after one year.After experiencing significant delays and what I perceive as unethical marketing practices, I contacted support on March 26, 2024, to cancel my contract. In response, on April 25, 2024, I was informed that a $500 fee per account would be charged for contract termination. I refused to pay this fee and requested a full refund instead.As of now, Bottlecapps has not agreed to cancel the contract without the termination fee, which I am unwilling to pay.My advice to others considering Bottlecapps:Get Written Timelines: Ensure that you have the timelines for complex projects written into your contract.Clear Exit Policy: Confirm that there is a fair exit policy in place that allows you to terminate the contract without penalty if you are not satisfied with the service.Document Promises: After any call with promises made, follow up with an email summarizing the key points and send it to the representative you spoke with.I hope my experience can serve as a cautionary tale for others looking to engage with Bottlecapps for their e-commerce needs._______________________Updated to reply:I am writing to clarify several inaccuracies in your response to my complaint and to reiterate my position regarding the issues we’ve encountered.Payment for MD Discount:Your response incorrectly states that I stopped paying fees for the MD Discount account as of April 25, 2024. This is not accurate. I have consistently paid the fees as per our agreement, and at no point did I halt payments for this account. I request that you review your records and correct this misinformation.Service Fee of $2.99:While you offered to remove the $2.99 service fee for the duration of the current contract, I declined this offer because it did not address the underlying issue. My concern was that once the contract was renewed, I would still be subject to this fee. Given that I had already committed to using your services for my stores, cancelling the contract was not a viable option as it would disrupt operations and inconvenience my customers who rely on these services.Zero Termination Fee Offer:I also refused the offer of terminating the contract without an early termination fee because I had already invested a substantial amount of money into this partnership through regular monthly installments as agreed upon in the contract. Terminating the contract at this stage would result in a significant financial loss for me, which is unacceptable.Request for Full Refund:Given the delays in service delivery, the lack of transparency regarding fees, and the overall unsatisfactory experience, I am requesting a full refund of the amounts paid to date. This includes all payments made for both the MD Discount and Liquor Market accounts. I believe this is a fair resolution considering the circumstances, as the services provided have not met the expectations set forth at the time of signing the contract.I hope we can resolve this matter amicably and promptly. Please let me know if you require any additional information from my end to facilitate this process.
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Bottlecapps provides e-commerce solutions catered to Liquor stores. With us you can get a store branded app & Website that enables your customers to search your inventory and prices – whenever they want, stay updated and connected to your store, find recipes, and earn rewards points. We also provide product images as part of our service.
