They may have good products but they also have the worst customer service on the planet.They don't check emails, the only means to engage with them. In addition, they do have a dysfunctional website and a very biased reward system geared to their advantage and to the clients’. Once you try to use the rewards points, not only you have a first conditional restriction of spending £60 (that's a lot of money), the system bypass this and takes you to a forced checkout without making use of the points and/or wanting to complete the order. I thought this was an error that has been made and I took the benefit of the doubt and contacted Boucleme of course via the only way to do so which is by email and asked to cancel the order immediately and explained what had happened. I got no reply. I contacted them via Instagram who in turn contacted customer service. However, instead of an apology and the desire to help and to rectify the situation either by cancelling or by using loyalty points, I got told off with harsh tone email and with a cut and paste redundant information from the website with nothing to do with my query.Plus they said that they had packed the order and it is ready to be collected. Not sure why this cannot be cancelled and why don't they check emails first thing on Monday morning as what the norm is??!!! As much as there were already existing problems with this order so far, the disaster is when you start the return process. Everything is geared to the benefit of Boucleme and no appreciation to the customers' needs or the customer's protection laws. Check the similar experiences before you buy from Boucleme.If you are contemplating shopping with Boucleme, read their returns policy and consider your options, this is if you have any with Boucleme.In spite of knowing that the items will be returned and the return process has started, the lazy staff didn't stop it and ship it, by doing so they have incurred an added cost on the business and lost a client and the network associated with. This what happens when you employ dim and careless staff? or this is by your own design then Boucleme? Boucleme, as result, is a business that doesn't appreciate loyalty and customers. Regardless how good their products may be, they are not worthy the support. Boucleme go and learn from the majority of businesses on how to treat and retain clients. Shame on you!
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