I decided to order directly from Boucleme instead of going into Boots as I have done in the past; I thought it would be good to support the company directly as I like their background and ethos and I’d also have a wider range of products to choose from. I got a dispatch notice almost immediately and then a promised delivery date from the courier, Yodel, that Boucleme uses. I’ll cut a long story short, but I eventually got my package nearly 2 weeks later after an hour’s drive each way plus a 40 minutes wait outside an isolated industrial site in the rain and the dark, where as a lone female, I did not feel completely safe. Although this courier company needs a separate review, it’s all part of the overall customer experience, and mine was pretty negative. The products are wonderful and my hair has never looked better but I feel it’s an insult to customers to charge for delivery and then use such a shoddy courier. I won’t order from directly from Boucleme again.
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