Complete lack of integrity
I placed my order for a 'luxury crate' over a year ago, when my puppy was just born, even before bringing her home. Now, after celebrating her first birthday, I still have not received the crate. Dealing with this company has been a huge mistake. The representative, who presents herself as a trustworthy entrepreneur, does not answer calls or return messages. After enduring endless frustration, delays, and non-delivery, I requested a refund of approximately $1000 that was paid a year ago. It has been about four months since then, with numerous calls and texts, and I still have not received my refund. I strongly advise against engaging with this company. The review I came across that mirrored my experience was from another customer, who detailed a similar situation. ⤵️
After waiting 8 months for the delivery of my dog kennel, my order was canceled because I left a negative review about the process. The representative specifically mentioned that orders are canceled if there are bad reviews and asked me to modify my feedback. I changed my rating from 1 star to 3 stars, adding positive comments, but it was still not sufficient. Communication has been minimal, and she only returned calls after I posted the negative review. She claimed there were supply chain issues and had to let go of her previous vendor due to their inability to meet demand. Even so, it would take another 4-5 months to receive my kennel. It’s clear why only positive reviews appear on her site; critical feedback seems to be removed. I am deeply disappointed not only in the service but also in the integrity of the business. I would strongly recommend avoiding a company that operates this way. EDIT: I saved the message in which the representative asked me to take down my honest review and threatened to cancel my order if I didn’t comply. I am willing to share it with anyone interested. Additionally, your portrayal of our communication is misleading. I was polite and understanding during our discussions, and your eloquent words do not change the fact that you lack integrity if you resort to dishonesty instead of taking responsibility.
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We have luxury dog crates, designer dog collars, leashes, and harnesses as well as high-quality dog beds, apparel, and toys.
