Called to enquire whether they could assist with revoking a Deed of Trust. After 'checking', the receptionist informed me—somewhat curtly—“We will not be able to help at this time.”I attempted to clarify: did they not offer this service, were they simply unavailable this week, or perhaps not taking on new clients? Each question was met with the same blunt response: “We will not be able to help at this time.”The experience felt like a Pretty Woman moment—dismissed without explanation—despite the fact I’m in the midst of both selling and purchasing a home, and looking for a solicitor.Here’s to a potential client lost.
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