How rude can they be. If you basically ever have to do anything ever that requires a lawyer. Do not touch this unprofessional rude and petty firm. They are happy to take the money when it suits but god forbid they have to work 5 extra minutes in a day. It is very clear that their time is more important than yours. I am sure that they are used to that being that way but some us work harder than solicitors and have more constraints and need them to understand that we are the paying customers and they are providing a service. We are not there for their convenience and they need to move around our schedules not their own. If you want lesson in how not to handle a compliant then try and complain to this firm and see how that works out for you. The only reason I did not bother reporting their appalling conduct to the SRA is simply that I don't have the time to waste dealing with them as they just are not worth it.
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