I bought a T6 treadmill in January. We paid $100 for delivery versus going to A particular Sporting Goods store (lol got flagged for "inappropriate language") to pick it up. On the day of, the driver said he couldn't make it up our hill due to low hanging power lines. So my husband had to meet the driver after he got off of work in a parking lot 2 miles away and then we had to carry into the house from the truck. I could have avoided this fee if I just ordered from That Sporting Goods store but didn't want to have to deal with loading in and out of the truck. Then, we finally opened everything up to put it together and the console had a large crack with some other broken plastic pieces. I called customer service thinking it would be quicker than an email and was told to expect an email in "no less than seven business days". I got it in two, so that's good...they requested pictures and I sent them. The last communication I received was two weeks ago asking for a review of the customer service but I have not gotten any confirmation of a new piece sent or anything. I am so mad that I spent $1,000 for a treadmill I can't use. I went with Bowflex because the purchase of my spin bike in 2021 was great.
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Official USA site for BowFlex Home Gyms. BowFlex is your solution for home fitness. No gym membership required. Get a complete workout at home with the BowFlex homegym.
