I purchased my Bowflex treadmill 4 years ago, and according to the warranty documents, the unit is still under warranty. The agent's initial response to the service request was that I was outside the warranty period and that I was responsible for servicing the treadmill. I did respond with the documented warranty information, and then Sarah S.'s response quickly changed to "Unfortunately, the company you purchased your machine from, Nautilus, Inc, filed for bankruptcy and went out of business in 2024, at which time warranties were dissolved. We purchased the assets for the Bowflex and Schwinn lines but did not assume any of their liabilities." There was no understanding, work to find a resolution, or support for the 4 year old product their company purchased. At the very least, they could have offered technical support, potential solutions, or a list of authorized technical agents in my area. The agent, Sarah S, was rude, dismissive, and gave a very "too bad, your fault" attitude. This treadmill is 4 years old; there is no excuse for it already malfunctioning. This substandard customer service has given me an understanding of the type of service I can expect from Johnson Health Tech, which now owns Bowflex, Schwinn, Matrix, and Horizon Fitness products, and for this reason, I will not purchase from your company in the future.
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Official USA site for BowFlex Home Gyms. BowFlex is your solution for home fitness. No gym membership required. Get a complete workout at home with the BowFlex homegym.
