I am writing to formally escalate my case regarding a recent order. The shipment to my address in Japan has gone missing during transit. I have reached out to the support team multiple times, but no clear resolution has been provided yet. As the seller, it is your responsibility to ensure successful delivery. I now formally request one of the following within 7 business days: 1) A replacement shipment with full tracking at no additional cost. If I do not receive a satisfactory response within this timeframe, I will proceed with a payment dispute through my card issuer and submit a formal consumer complaint. I look forward to your prompt resolution.
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