I've purchased from this company a few times and did not have problems, but my most recent experience with them has been TERRIBLE. I paid for express shipping over a week ago. I reached out to them about my order and they said I need to check with the carrier but the problem is, BPI has yet to ship my order! When I redirected the conversation back to that very evident truth, they went quiet. CS Rep Sandra: "Thank you for reaching out, We understand your frustration regarding the delayed delivery of your order. Please be aware that orders placed on certain days, especially around holidays and weekends, may experience shipping delays that are beyond our control. Additionally, delivery times can vary depending on the shipping carrier and their operational schedules.We recommend reaching out to the shipping carrier directly to inquire about the status and expected delivery date of your order. They will have the most up-to-date information regarding your shipment.We apologize for any inconvenience this delay may have caused, and we appreciate your understanding. If you have any further questions or require additional assistance, please don't hesitate to reach out to us.Here is your tracking link:"They use macro responses instead of looking into your issue. It's pure laziness. My response:"Question is, did YOU look at the tracking link? It clearly says you all have not given the package to the carrier yet. ALSO I paid for express shipping, and you have yet to fulfill my order."Radio silence since then. I don't know what happened to this company, but I'd never purchase from them again.
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BPI Sports is a leading developer, formulator, and marketer of branded sports nutrition supplements sold through leading specialty retailers and distributors. BPI Sports has a commitment to delivering the best tasting and highest quality products available that help consumers reach their health and fitness goals. For additional information, please visit www.bpisports.com.See more
