Review Time
I submitted a second ticket about a faulty product on 12 November 2025, with the promise of a response within 2-5 business days. Now it’s 14 December 2025, and I still haven’t received a reply from the company, only newsletters and ads. This was a complaint, not an invitation for casual conversation.
I filed a second ticket regarding a defective product on 12 November 2025, expecting a reply within 2-5 business days. Now it’s 14 December 2025, and I still haven't received any feedback from the company, only newsletters and promotions. This was a complaint, not a request for casual chat.
My friends love brewing their own drinks, especially cider, and require specific ingredients. I’m not an expert, but I can tell from the cider they produce that it’s really good, even better than many brands, and more affordable for me. Actually, I pay nothing haha, but I know it’s not expensive based on my friends' feedback.
I am very pleased with my purchases; deliveries were prompt and the support was excellent. While the catalogue is better organized than most competitors, I wish there were more suggestions for alternatives or related items to assist in the buying process.
Not only is there a long wait time for orders to ship, but the last batch of malt I received had a best before date just a month after delivery. Thank you very much! The only reason I might use this store again is their good fermentation buckets.
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