I purchased a beard and body trimmer with 13 attachments, but one crucial attachment was missing. I contacted support, and they offered a small £5 refund, which was unacceptable. I insisted on the part, but they couldn't send it. Their replies are slow, and I ended up returning it for a replacement. Instead of a replacement, I received a refund, despite my requests for a replacement. I bought the product again, and the same attachment was missing. I'm back to square one with the same £5 refund offer.
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