Bad product, stopped brewing coffee/ warming plate not turning on after 2 months.
Buyer beware: Probably got a lemon but stopped working suddenly after 2 months, went through the trouble shooting steps:
I went through the troubleshooting steps:
1) Making sure carafe is seated properly (also bought a new carafe no change)
2) Turned on the cleaning cycle (no water/ heating plate did not turn on)
3) Tried the auto function by setting the timer on machine to see if it would click on (nothing happened when time was reached)-- Time was set/ Timer set
4) Bought new charcoal filters --- replaced a few times (no change)
5) Tried a few different plugs in the house
6) Reset outlets in house/ reset fuse box
No power failures occurred in household. Contacted Braun:
1) Sent serial codes
2) Sent troubleshooting steps
They asked for video
-Sent video (Yes they ask you to send it via google drive or drop box- funny for a big company)
They asked for video again
-Sent video (said they couldn't open it)
They asked for video again
-Sent via google drive this time instead of drop box.
They reviewed it and told me because the clock wasn't set that the coffee maker wouldn't brew, and they couldn't fix this issue as it was user malfunction. (We had put it away as it was broken, replaced it with another maker when they asked for video so we had to unbox, put water back inside and take the video again)
This is incorrect information as you can certainly brew coffee even if the clock isn't set on the machine, we did when we first purchase the machine, and it brewed fine, it's a very odd statement for their customer "care" to make but it is what it is.
So we're out the $140.00, plus the new coffee maker. We also have a Braun Expresso maker which we haven't used so I will be returning this product (not faulty) but boycotting this company from my house, since we were given the run around for something that seems to happen frequently from the reviews and youtube videos I have watched about repairing the machine.
Live and learn, but I wouldn't give this company my money again.
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