I strongly advise anyone considering the £7.99 Brazzers Network offer to steer clear. This service appears to be designed to capture payment information while providing a non-functional product, specifically for UK users.
After signing up, the site completely failed to function. Videos would not load on a Mac or a tablet, rendering the subscription useless. When I contacted support to resolve the issue, I was met with a script-driven response from an agent named "Mark" who admitted, and I quote: "We do not know what is happening on the website."
Instead of fixing the technical failure or offering a refund for a service not rendered, the agent attempted to upsell me to a more expensive £9.94 monthly plan. This is predatory behavior—trying to extract more money from a customer who has already reported that the basic service doesn't work.
Furthermore, they use the UK Online Safety Act and "AllPassTrust" as a shield to deny refunds. Even after passing age verification, they claim all sales are final, which contradicts the UK Consumer Rights Act 2015 regarding services that are not "fit for purpose" or "as described."
If you value your money and your data, do not sign up. I have had to escalate this to my bank for a chargeback and a merchant block to prevent further unauthorized billing. You have been warned.
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