I made a $72 purchase reduced to $68 for signing up for a Michael’s credit card on Nov. 6. Dec rolls around and I haven’t received my credit card or statement. I look online but I can’t log in without the account number which I don’t have without the card or statement. Come Jan. I see a report for Comenity Bank on my credit report. I search for the customer service number and the agent I speak to says she can’t help without me having the account number, so I’ll have to wait for the new card to make a payment or dispute interest and late fees. It has been 3 weeks still no card and statement, I call customer service again this time I’m told the first agent I spoke to was incorrect. Something on their end prevented the cards and statement from being sent. The best they can do is remove some of the additional charges but it’s my responsibility for the others. A $72 bill ended up costing me $96 because I didn’t baby sit them. I’d still be getting interest and late fees applied if I didn’t hunt them down to take care of it. Absolutely ridiculous business practices. Feel crooked and underhanded. I will never sign up for another credit card from this bank.
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