I bought this pendant as a birthday gift to help quit vaping and ordered more refills, unaware it signed me up for a subscription. I received a message on Christmas Day stating they took £101 from my account for four small packets of refills, despite not using the original four I bought for £33. I contacted their site and spoke with their bot, which said I was entitled to a refund and advised me to email. I also confirmed the subscription cancellation. I received a rude email stating the 'blunt truth' and was told I wasn't entitled to a refund. They suggested adjusting future deliveries instead of fully canceling. I notified them on December 25 to cancel and refund, but they still sent the items and said they would guide me on claiming a refund. Their policy states a 30-day money-back guarantee, but one of their staff claimed I wasn't entitled to it.
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