The only thing Brent Leaseholder Management does with any efficiency is collect Service Charges. For anything else, they're completely incompetent. From uncollected bins to dangerously overgrowing trees, to water leaks lasting weeks, we've had them all and they really couldn't care less. Don't waste your time phoning - 30 mins waiting time isn't unusual, and they regularly cut you off because working a phone system is beyond them. Don't log issues by email - an automated message tells you you'll be waiting up to 10 days - in reality, you don't hear anything. If you're thinking of buying property, and it means having anything to do with them, think really carefully beforehand.
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