Worst council we have ever experienced in London.I bought a flat with lease.It takes years to solve any problems (and I’m not exaggerating).Homeownership team doesn’t reply to emails or send generic unhelpful responses. When you call them, they treat you like a dirt, one lady shouted on me every time I called. They tell you direct on the phone that you cannot make any decisions in your home and only lease owner can decide what you can do in your flat for which you paid so much money.External works take ages, we had scaffolding installed in November 2021, and today (we are in July 22) we still have it on, so far they only painted the house facade, didn’t even scrub the old paint and just paint over it. 3 days job. And it’s going to chip in a few months. They don’t keep you posted. They order wrong materials. They leave rubbish on site. We live like in cage without sun light because we are surrounded by scaffolding for 9 months and no signs of anyone doing anything.They hire the worst contractors. Sometimes these “workers” walk around half naked, chilling under the sun on the rooftop.I’m hearing a lot of similar feedback from neighbours.Streets are covered in rubbish.The only friendly and helpful person was on parking team.
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