brett-robinson.com

Vacation from HELL!!!!

What we thought would be a great vacation week with this company turned out to be the WORST week ever!!!! When we entered the unit (7-1012) there was food in the sink where the garbage disposal wasn't working and was left there by house keeping, the nice maintenance man apologized and worked on it until he finally got it working. The front of one of the dresser drawers came completely off as we were unpacking. (we attempted to fix it ourself) There was something liquid coming from under the refrigerator that we thought was blood however we had to continuously clean up all week. Later that night, when we began taking showers the bathtub in the front bathroom would not drain. When the maintenance man returned on Tuesday to check the garbage disposal we asked if he would check the bathtub. He was able to get it to drain again. Later we was getting ready to put clothes in the dryer and found there was no handle on the dryer, we had to use a butter knife to open the dryer door intil thursday when they replaced it and we mentioned having to run the dryer through 2-3 cycles to get a load of clothes dry, the nice maintenance guy informed us that it sounded like a heating element was going out. Wednesday morning we learned that the ice maker wasn't working and was informed that we would have to go buy ice. (yes it's just ice but for what you pay, you shouldn't have to go buy ice) On Thursday the light in the front bedroom blew and threw the braker. Went down at 2pm to address the issue, no response. Called at 6:42 no response, went back to front desk at 8:45 to see if it would be fixed. Candace at front dest tried to make it better and called the maintenance supervisor. At 10pm a maintenance tech arrived at our condo to "fix" the initial problem that a "work order" had supposedly been put in multiple times. I went down to speak to the bulilding manager, who had told me she was going to be there but was called away for a meeting. However while I was standing there talking to the front desk clerk she walked up and stood behind the column while I complained to the sweet lady at the desk. You would think as the unit manager she would have offered to listen to what I had to say but she wasn't interested. I will say that for the most part, the staff (maintenance and front desk) was very nice and tried to make things better except for the building manager who had NO DESIRE to speak to a complaining visitor!! I attempted to file a formal complaint with the main office (which is where I was told to go by another employee) when I checked out but they informed me there was nothing they could do and all complaints had to go through the building manager (who was a joke) I have always used Brett-Robinson but not sure if I will again.

Date of experience: Jul 28, 2025