I was totally eaten up by bed bugs at Phoenix Suites West, Gulf Shores. Had swollen and painful bites on my face, hands, and back. It was horrible so when I checked out, I told them and they said it wasn’t their fault. It was a “traveler issue.” I had never been eaten up by bed bugs but they insinuated it came from me. Later I called management at Brett Robinson and assured me they would make sure the room was sterilized and said they were giving me a 100.00 credit for the NEXT STAY!!! Fast forward to today, I, against my better judgment , went to book a room and they told me they had knowledge about the credit and that I did not use it. Reservation said I had to go in person to get the credit.I went in and Sonya, manager, said she had never done this before and her reservation lady Gayle did not know either: So I called reservation again and they said “we will get your credit to you. We are having a Lillie call and give instructions.” They told me to wait in lobby. So I waited and after at least 30 minutes of going through this, Gayle told me I had to have a coupon for them to do it. She said they mailed it to me. Yeah, right. Worst experience ever from the time I got eaten up to the total run around today.
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