Please read the negative reviews about customer service at Brett/Robinson, heed the warning and stay away from any property that is managed/rented by Brett/Robinson. The negative reviews about the horrific customer service are 100 percent true. I rented a beach front property through Airbnb. Unfortunately, the property is managed by Brett/Robinson. The staff is rude, uneducated, unprofessional and clearly do not like their jobs. This particular company with literally harass you with excessive text messages and phone calls about the check in process to get the keys to your rental. I received a phone call and/or a text message every 30 minutes beginning the day before my arrival to the rental. They sent a check in form in which I had to upload my license and a selfie and indicate my estimated arrival time. After filling out the form I still continued to receive an excessive amount of phone calls and texts message asking for my arrival time. A staff person name Laura called me demanding to know my arrival time. I tried to explain to her I already gave my arrival time by filling out the required check-in form. She started yelling, "you have not spoken to anyone", "we need to speak to you". Again, I tried to explain that I know I haven't spoken to anyone, I filled out the required form which asks for my arrival and states that filling out the form will help to expedite the check in process. She continued to yell that she needed my arrival time and then hung up. I immediately called back, spoke to the same enraged, mentally ill Laura who continued yelling the same nonsense and then she hung up again. I called back again and spoke to Lisa who was just as rude and stating I needed to give my arrival time even though I already did! I told her again multiple times that my arrival time is 4pm. I had given this time multiple times to her, I stated it repeatedly. She is clearly developmentally delayed because she kept repeating the same thing "what is your arrival time?" I demanded to speak with a manager who is a splitting image of Ms. Piggy. I spoke to her face to face and she was apologetic to my face and gave me the keys to the rental earlier than she was supposed to, but hours later she left a cowardly voicemail stating if there were anymore issues she would "eject me from the property". This was so laughable because Brett/Robinson has zero authority to do so. I rented through Airbnb but they are too ignorant and uneducated to understand that. Also, Airbnb is not the only vacation rental platform so I couldn't care less about any type of consequence from Airbnb. In addition to the terrible, unprofessional customer service that others mentioned, it's important to also note, that their properties are NOT clean. Carpet and rugs are filthy and stained. Furniture is stained and falling apart. There are ZERO amenities like other Airbnbs. We paid $5000 for four days and it is not worth the cost at all. Brett/Robinson also has ridiculous and excessive rules including, married couples have to show proof of marriage!! These people are severely mentally ill. Please stay away. Please rent elsewhere, if you don't you will regret it. You will be harassed and threatened by inbred imbeciles.
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