If I could give zero stars, I would. Rented a week for second week of September and had to cancel due to our company being in the midst of an acquisition. As with any acquisition the closing date is dependent on the multiple parties involved going through the due diligence and approving the deal. The closing date was finalized 3 days prior to it and it fell in week of our vacation. When I called to cancel, I asked if we could just move our dates up 2 weeks and was told no and that since I had bought the rental insurance, I could file a claim with them which was a hopeless cause due to all the constraints the insurance has and the circumstances surrounding my claim weren’t covered. Out $1,500 for that rental.I chalked it up as bad luck and because my friend and I have been going through Brett Robinson for years, I gave them the benefit of the doubt. I rented again from them and did not purchase the insurance due to all the disallowance. One week and two days prior to our rental date, my friend was rushed to the hospital in serious condition. She was unable to use her legs and was diagnosed with a very severe infection in conjunction with ecoli. I called the agency and explained the circumstances as well as her doctor calling them and telling them there was no way that she could make the trip. This time I was told that I couldn’t change the dates and because I hadn’t purchased their useless insurance, I was just out the money. Another $1,500 given to them for nothing.Our years of using this agency are over.
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